Check out the new Carebridge events page to register for upcoming virtual support groups and webinars and to view on-demand learning events.

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Syracuse University is committed to the total well-being of our community and to providing support and services to help you and your loved ones manage challenges at work and at home. The full suite of Carebridge’s comprehensive services and resources offer integrated, accessible, confidential support.

Licensed, credentialed counselors are available 24 hours a day, 7 days a week, 365 days a year by calling Carebridge at 800.437.0911 (TTY:711).


All members of the University community eligible to participate in the University’s medical plan, including benefits-eligible faculty and staff, retirees, and their dependents.

Cost and Confidentiality

There is no cost to you or your dependents to use the benefit. All Carebridge services are completely confidential (some exceptions apply).

Counselor Certification

Most Carebridge providers have 15 – 20 years of clinical experience. Carebridge Providers adhere to stringent industry qualifications, including; Masters Degree directly relating to consultative work, minimum of 5 years of direct clinical practice and State Licensure or Certification at the highest level in areas in which the provider practices.

How It Works

  1. Get in contact with Carebridge. Call Carebridge for free, confidential assistance 24 hours a day, 7 days a week at 800.437.0911 (TTY:711). You will be welcomed to Carebridge services by a member of their administrative team. You will be asked to provide some brief demographic information.
  2. Tell Carebridge about your concern. You will be asked to identify how Carebridge can be of service. You will then be transferred to speak with a Master’s Level Clinician or a WorkLife Specialist in the area of your concern. The clinician or worklife specialist will listen to your concern, provide consultation, information, resources and referrals.
  3. Feel secure that the services you receive are confidential. Your privacy is important. No names are identified of reported to anyone without your written authorization except in the following situations: by court order, imminent threat or harm to self or other, or situations of abuse (such as child or elder abuse).

If you need help, please call Carebridge at 800.437.0911 (TTY:711). Carebridge counselors may be reached 24/7 for confidential consultation, assessment, referrals, and counseling. If you are in crisis, please call Carebridge now. If you have immediate safety concerns, please call 911 or go to your closest hospital emergency room.