Your Faculty and Staff Assistance Program (FSAP) provider starting Jan. 1, 2026 will now be AllOne Health and offers several options for counseling and support, including:
- In-Person Sessions
- Telephonic Counseling
- Video Counseling
Services that remain unchanged with AllOne Health:
- Six counseling sessions per issue per year
- Life coaching, financial consultation, legal referrals and work-life resources
- Uninterrupted care: Current Carebridge clients will be contacted directly by AllOne Health with no gap in service
- The existing Carebridge phone number (800.437.0911) will continue working for the next year, through Dec. 31, 2026
In-Person Sessions
Your FSAP can provide a referral to a local, licensed counselor that is also in-network with your medical plan. Many faculty and staff prefer this option because they can meet with the provider directly and continue with the same counselor using their behavioral health insurance after using the no-cost sessions. In some situations, the insurance carrier may also authorize telehealth options with the same provider. In such situations, your counseling sessions can be completed via phone or video.
Telephonic Counseling
These sessions allow for quick access to the allotted number of no-cost FSAP sessions for short-term needs. This option is useful for those individuals seeking sessions outside of standard business hours and who do not plan to continue beyond the FSAP benefit. In addition, individuals who show signs of significant mental health distress, are abusing substances, or are in a mental health crisis should not utilize this option. Examples where this option is beneficial include those who are seeking stress management strategies, improved parenting skills, and better communication tactics.
Video Counseling
Using the telehealth platform, you will the option of video sessions. These sessions are for a scheduled time with a designated provider. When you are referred to a telehealth option, you will receive an email to register and complete a survey regarding your needs and preferences. You will be matched with an appropriate, licensed counselor and you may schedule your first session within 24 to 48 hours through the FSAP site.
If you are dissatisfied with your counselor, you may request a change at any time. If you decide that the counselor is not the right fit for your needs, you may contact your FSAP for a new referral and you will not lose any of your allotted sessions. If you want to continue with the counselor beyond the initial number of allotted FSAP sessions, you may contract directly with the telehealth provider platform (with additional costs). At this time, you cannot use your health insurance for this option.
Telehealth options are not the right solution for you if any of the following is true:
- You have thoughts of hurting yourself or others
- You are a minor or you are under the care of a legal guardian
- You are in an urgent crisis or an emergency situation
- You have been diagnosed with a severe mental illness or if you have been advised to be in psychological supervision or psychiatric care
- You are required to undergo therapy or counseling either by a court order or by any other authority
- You do not have a device that can connect to the internet or you do not have a reliable internet connection
Confidentiality
Your privacy is important. No names are identified or reported to anyone without your written authorization except in the following situations: by court order, imminent threat of harm to self or others or situations of suspected abuse (such as child or elder abuse).
Contact Your Faculty and Staff Assistance Program
Through Dec. 31, 2025: Contact Carebridge at 800.437.0911 (TTY:711) or clientservice@carebridge.com, 24 hours a day, 7 days a week. All services are confidential within the limits of the law.
Starting Jan.1 2026: Begin using the AllOne Health member phone number 24 hours a day, 7 days a week: 800.451.1834 (TTY: 711). All services are confidential within the limits of the law.