International Faculty and Staff Assistance Program

As of Jan. 1, 2026: TELUS Health Global will be the new provider for the International Faculty and Staff Assistance Program. All eligible Syracuse University employees based internationally will use TELUS Health Global.  Please save the contact phone numbers listed below. 

Until Dec. 31, 2025: Carebridge partners with — Workplace Options (WPO) — to provide comprehensive International Faculty and Staff Assistance Program, known as the Employee Support Programme. All eligible Syracuse University employees based internationally will use WPO. Please save the contact phone numbers listed below.

Support to achieve your best self

Your International Faculty and Staff Assistance Program is to provide faculty and staff with practical information and counselling on various topics will be available to you and those close to you, such as your partner or a family member. Information can be provided over the phone or via email and counselling is offered at a time and location convenient to you.

  • Freephone: 0800 243 458
  • WhatsApp: +1 984 920 6875 (Message only)
  • Direct dial: +44 20 8987 6230

TELUS Health

  • Freephone: 0800243458
  • WhatsApp: 972 77 220 1950 (Message only)
  • Direct dial: +44-2089876230

  • Freephone: 900 838 416
  • WhatsApp: +1 984 920 6875 (Message only)
  • Direct dial: +34 918 368 897

TELUS Health

  • Freephone: 900838416
  • WhatsApp: 972 77 220 1950 (Message only)
  • Direct dial: +34-918368897

  • Freephone: 800 727 463
  • WhatsApp: +1 984 920 6875 (Message only)
  • Direct dial: +39 02 8710 3897

TELUS Health

  • Freephone: 800 727 463
  • WhatsApp: 972 77 220 1950 (Message only)
  • Direct dial: +39-0287103897

  • Freephone: 0800 914 821
  • WhatsApp: +1 984 920 6875 (Message only)
  • Direct dial: 01 84 88 31 87

TELUS Health

  • Freephone: 0805987990
  • WhatsApp: 972 77 220 1950 (Message only)
  • Direct dial: +33-142918533

  • Freephone: 800 914 352
  • WhatsApp: +1 984 920 6875 (Message only)
  • Direct dial: +54 11 5219 8862

TELUS Health:

  • Freephone: 800914352
  • WhatsApp: 972 77 220 1950 (Message only)
  • Direct dial: +56-442056602

The key benefits include:

  • No cost to the you.
  • Available 24 hours a day, 7 days a week, 365 days a year: At any time of the day or night, on weekends, and over holidays, you will be able to speak with one of our professionals.
  • You have access to six free counseling sessions per issue, per year.
  • Confidential: Although Syracuse University will receive utilization statistics on the number of people using the service and the issues that were raised, no personal or identifying information will be disclosed. No one at the University will know that you have called unless you choose to disclose this.
  • Independent, impartial source of support: Your International Faculty and Staff Assistance Program is completely independent and does not represent any organization.

Just call us. We can help!

  • Strengthen relationships and improve communication
  • Deal with stress, anxiety and depression
  • Resolve personal and emotional difficulties
  • Address marital and relationship difficulties
  • Understand grief and bereavement
  • Find solutions for work-related issues
  • Work towards life goals
  • Adapt across sultures
  • Cope with isolation and loneliness
  • Identify and cope with culture shock
  • Address alcohol and drug misuse
  • Access crisis and trauma support