Chestnut Global Partners Faculty and Staff Assistance Program

Syracuse University is committed to the total well-being of faculty, staff and other members of our global community. Through an expanded alliance with Carebridge’s international partner, Chestnut Global Partners Faculty and Staff Assistance Program (also known as Employee Assistance Program) is available in Beijing, London, Madrid, Florence, Strasbourg and Santiago.

Providing consultation and guidance to support your success at work and home.

Website: www.chestnutglobalpartner.org/syr

Email: syr@chestnut.org

Chestnut Global Partners offers

  • licensed, credentialed counselors available 24 hours a day, 7 days a week, 365 days a year
  • six confidential, free, face-to-face or phone counseling sessions
  • on-site crisis intervention, counseling and support in the event of a campus emergency
  • online and telephone support in a variety of work-life areas such as child and elder care, personal finance, parenting and smoking cessation, among others

Cost and Confidentiality

Chestnut Global Faculty and Staff Assistance Services and Work-Life resources are available to all eligible employees, as well as their dependents. The services and resources offered through Chestnut Global are at the employer’s discretion and can be withdrawn at any time without compensation to the employee. All services are confidential, with some exceptions based on local laws and mandated reporting such as in the event of threat of harm to self or others, and are free of charge.

Location Eligibility and Access Number

Beijing, China

Eligibility: Chestnut Global Faculty and Staff Assistance Services and Work-Life resources are available to all full-time Syracuse University employees in the Beijing SU Abroad location, as well as their dependents.

Access number: 800 810 6605/400 650 6605


London, UK

Eligibility: Chestnut Global Partners Faculty and Staff Assistance Program and Work-Life resources are available to all eligible employees, as well as their dependents. The services and resources offered through Chestnut Global Partners are at the employer’s discretion and can be withdrawn at any time without compensation to the employee. All services are confidential, with some exceptions based on local laws and mandated reporting such as in the event of threat of harm to self or others, and are free of charge.

Access number: 0800.3.58.4858


Madrid, Spain

Eligibility: Chestnut Global Partners Faculty and Staff Assistance Program and Work-Life resources are available to all eligible permanent and fixed term employees, as well as their dependents. The services and resources offered through Chestnut Global Partners are at the employer’s discretion and can be withdrawn at any time without compensation to the employee. All services are confidential, with some exceptions based on local laws and mandated reporting such as in the event of threat of harm to self or others, and are free of charge.

Access Number: 900.98 32 10


Florence. Italy

Eligibility: Chestnut Global Partners Faculty and Staff Assistance Program and Work-Life resources are available to all eligible tempo determinato (fixed time) and tempo indeterminato (permanent) employees, as well as their dependents commencing December 16, 2016 until December 31, 2017 or termination of the provider contract, whichever occurs first. The services and resources offered through Chestnut Global Partners are at the employer’s discretion and can be withdrawn at any time without compensation to the employee. All services are confidential, with some exceptions based on local laws and mandated reporting such as in the event of threat of harm to self or others, and are free of charge.

Access Number: 800.78.9997


Strasbourg, France

Eligibility: Chestnut Global Partners Faculty and Staff Assistance Program and Work-Life resources are available to all eligible permanent and fixed term employees, as well as their dependents commencing December 16, 2016 until December 31, 2017 or termination of the provider contract, whichever occurs first. The services and resources offered through Chestnut Global Partners are at the employer’s discretion and can be withdrawn at any time without compensation to the employee. All services are confidential, with some exceptions based on local laws and mandated reporting such as in the event of threat of harm to self or others, and are free of charge.

Access Number: 0800.91.27.91


Santiago, Chile

Eligibility: Chestnut Global Partners Faculty and Staff Assistance Program and Work-Life resources are available to all full-time Syracuse University employees in the Santiago SU Abroad location, as well as their dependents.

Access number: 12300201815